Return Policy

Return Policy

At The Keepsake Collective, each piece is thoughtfully designed to help you honor life’s meaningful moments. We want you to be completely happy with your purchase—but we also understand that sometimes things don’t work out.

Returns & Exchanges

  • We accept returns or exchanges within 14 days of delivery.
  • To be eligible, items must be unused, in original condition, and returned in their original packaging.
  • Please contact us at contact@shopkeepsakecollective.com before returning any item so we can provide return instructions.
  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Non-Returnable Items

  • Custom or personalized items (e.g. name/date printing) cannot be returned.
  • Final sale items are not eligible for return or exchange.

Damaged or Incorrect Orders

We carefully inspect every order before shipment, but if your item arrives damaged or incorrect, please contact us within 5 days of delivery with photos and your order number. We’ll make it right as quickly as possible.

Refunds

Once your return is received and inspected, we’ll notify you and issue a refund to your original payment method within 3–5 business days. Shipping costs are non-refundable.